The New New Rules of Customer Experience: How Innovation and Ingenuity Are Addressing the Fast-Changing Needs of Customers
Featuring Ellen Bennett, Author; Founder and Chief Brand Officer, Hedley & Bennett, and Rakia Reynolds, Founder and CEO, Skai Blue Media
Moderated by Jude Davidson, Senior Director, Global Customer Development and Loyalty Marketing, Dell Technologies
As businesses find a new normal in the wake of societal and technology shifts, business owners are also adapting to form new, different, and stronger relationships with their customers. Today’s consumers are looking for companies they can relate to, rely on, and rally behind and that requires a more personalized, seamless, and meaningful experience at every touchpoint. Learn how to lean into innovation to level up the customer experience, and how to build stronger bonds and deeper loyalties with your customer base.