Keeping Business Human

Featuring Josh Silverman, CEO, Etsy

In this post-pandemic, possibly recessionary economy, e-commerce companies and the small businesses who sell on their platforms are facing stiff headwinds. How does a beloved marketplace navigate this uncertainty, drive growth, and incorporate more AI, all while keeping commerce “human”? The chief executive responsible for Etsy’s financial turnaround and ESG accountability talks about what’s next, what’s needed to help small businesses thrive, and how he continues to balance profit and mission–even in uncertain times.