"Putting customers first" should never feel like a platitude. Yet so often there's a disconnect between what business leaders say they want for their customers and the experiences and services that are actually provided. So how can companies build loyalty and meaningful relationships with their customers instead of short-term transactions? In this roundtable discussion, you'll unpack this question as a group and learn how to design memorable experiences that enable human connections.

This roundtable discussion will be led by Andrew Zimmerman, CEO of Journey.