Festival FAQs

What are the different ticket types?

Available ticket types are: Keynote Pass, Company Pass*, Company of Friends Pass, Innovation Pass, Priority Pass, and Leadership Retreats.    

Keynote Pass: This pass gives you complimentary access to view our four keynote sessions! Claim your free pass here.

Company Pass: This pass grants you unlimited main stage sessions and access to all recorded main stage content for 30 days. *This pass is only available for groups. Please email us at events@fastcompany.com for more information.

Company of Friends Pass: This pass grants you access to unlimited main stage sessions, unlimited forum sessions, and a one-year subscription to Fast Company.

Innovation Pass: This pass grants you access to unlimited main stage sessions, unlimited forum sessions, virtual visits, hands-on workshops, networking sessions, and access to the recorded content for 30 days. Plus, a one-year subscription to Fast Company.

Priority Pass: This pass grants you access to unlimited main stage sessions, unlimited forum sessions, virtual visits, hands-on workshops, networking sessions, personalized expert mentoring, early session selection, and access to the recorded content for 30 days. Plus, a one-year subscription to Fast Company.

Group pricing is available for Company Passes, Company of Friends Passes, and Innovation Passes.

Leadership Retreat Pass: This pass grants you access to:

  • Main Stage Sessions
  • Forum Sessions
  • Virtual Visits
  • Networking Sessions (2)
  • Hands-on Workshops (2)
  • Curated session selection
  • 3 private breakout sessions with coach
  • Keynote passes for the rest of the organization
  • Access to recorded content for 30 days
     

Do I have to sign up for Festival sessions in advance?
We ask that you sign up for sessions in advance as certain types of sessions, such as workshops and mentoring, are for a limited number of attendees. Signing up for sessions will also allow you to add them to your calendar for quick access. 
 

How do I access the Festival event?
The digital event platform, which will launch when the Festival “virtual doors” open on October 5, is where you’ll join #FCFestival. Once you are registered you can join here.


What kind of technology is required to participate in the Innovation Festival?
We have created a bespoke virtual platform featuring an easy-to-navigate virtual hub. From there you will have access to main stage sessions, from fireside chats with renowned business leaders to a lineup of first-ever virtual site visits, virtual networking and mentoring lounge to interactive workshops. These event sessions will be on familiar platforms like Vimeo and Zoom, connected via the hub.

You will need a laptop computer, desktop computer or tablet to participate.

You can also participate by smartphone, but it is not recommended.

Other requirements include an internet connection (a hardline connection is recommended for the best experience), speakers, a microphone, and a webcam either built-in or attached to your computer or mobile device.
 

Is the Festival being recorded?
All MainStage sessions, Forum sessions, and Virtual Visits will be recorded. We plan to record all workshops and to make those recordings available to certain passholders. One of the key differences between holding the Festival on a virtual platform and in real life is that all activity by all participants can be recorded. We may also record interactions between and among attendees in the Innovation Garden.
 

How can I re-watch or watch sessions I may have missed at the Festival?
The following types of sessions at the Festival will be available to watch on-demand approximately 24 hours after the session takes place the week of the event, October 5 – 9, 2020.

  • Keynotes on the virtual Main Stage
  • Panels on the virtual Main Stage
  • Panels in the virtual Forum
  • Virtual Visits
  • Workshops

You'll be able to watch any of the recorded content your pass has access to that week! And you'll be able to do so in our bespoke virtual platform, the same place where you'll be tuning in live.
 

Enabling Desktop Notifications
For the optimal festival experience, we recommend you opt-in for desktop notifications. This is where our team will remind you of key sessions, meet-ups and can’t miss news! 

You will receive a notification when you first go to the FCIF page that reads “We’d like to show you notifications for the latest news and updates”.  Click “allow” and you will start to see notifications appear in your computer notification tray.
 

Is Closed Captioning available for sessions and panel discussions?
Please note that closed captioning will be added to the recordings of live sessions, which will be posted roughly 24 hours later. If your pass does not include access to recordings, please email events@fastcompany.com to inquire about accommodations.

 

What is the time zone for the Innovation Fest Virtual Event?
The official time zone for the event will be Eastern Time (EDT).  Sessions added to your calendar of choice (outlook, gmail etc.) will be added in the time zone of your calendar.
 

What are the event hours and how is the virtual event set up?
The event kicks off every day at 9 am EDT and features a variety of content across six distinct areas. The Innovation Garden opens its doors at 10 am daily:

MAIN STAGE 
THE FORUM
VIRTUAL VISITS
WORKSHOPS
CREATIVITY LOUNGE
INNOVATION GARDEN
 

How do I navigate the virtual event?
When you log in to the festival you’ll land on your personal homepage. From there you can view the schedule of events, your personal event schedule and continue to build your personal agenda. From there you click the top left-hand side hamburger menu to visit the different virtual rooms (The Forum, The Main Stage, Virtual Visits, Workshops, and Creativity Lounge).
 

I see there is a session I would like to attend but my ticket type doesn’t allow me.  What now?
When available, there are options to upgrade your ticket type by selecting the “upgrade” button and following the prompts.
 

Can I engage with other attendees during sessions and ask live questions?
YES! Throughout the festival, you will have the opportunity to live chat, participate in polling, and ask live questions via the chat & polling section to the right of the video player. This can be found on the following event channels -- Main Stage, The Forum, & Virtual Visits.  We encourage you to submit your questions and be part of the conversation.
 

My favorite part of Innovation Fest is networking within the creative community.  How will that happen during the virtual event?

  • Creativity Lounge 
  • Innovation Garden
     

Where can I see my agenda and upcoming sessions?
On your personal event hub page. Each day you’ll see your schedule and can add sessions from this page daily.

How do I watch the sessions?
Once on the main page, go to your calendar and JOIN the session. If you join late, you will join the session already in progress.

I signed up for the virtual conference but am not available during the dates.
Content will be available on-demand for 30 days following the event dates for select ticket types. The following types of sessions at the Festival will be available to watch on-demand for passholders with access to those sessions approximately 24 hours after the session takes place during the week of the event, October 5 – 9, 2020: Keynotes on the virtual Main Stage, Panels on the virtual Main Stage, Panels in the virtual Forum, virtual visits, and workshops. You'll be able to catch any of the recorded content your pass has access to that week! And you'll be able to do so in our bespoke virtual platform, the same place where you'll be tuning in live.

What is something's not working?
If you are experiencing trouble with a session, remember to refresh your browser and check your internet connection.

If you continue to have issues, our customer service team is available during event hours via the Support Chat (with question mark icon) located on each tab of the site or you can reach us by email at events@fastcompany.com

Who do I contact for other questions?
Our customer service team is available during event hours via the Support Chat (with question mark icon) located on each tab of the site or you can reach us by email at events@fastcompany.com

What if I see someone saying/commenting inappropriate remarks? Or displaying an inappropriate Zoom profile photo?
If you feel an idea or someone's behavior is in breach of our Community Guidelines below then you can report that to us. Our goal is to create a supportive and safe networking environment and have a zero tolerance policy as per our Community Guidelines. Our customer service team will receive the report and respond appropriately. Please give us as much information as possible about the incident. A moderator may get in touch with you if there are any additional questions. Please email zpersaud@fastcompany.com

 

Innovation Garden: FAQ

The Fast Company Innovation Garden is a place to explore and network with fellow attendees. Enter the garden and discover a growing landscape of world-changing ideas. Plant your own idea and nurture your favorites to help them grow. Come back each day to see how your idea has bloomed!

This experience is a way for attendees to serendipitously socialize and network with one another. You can also join a meet up in the garden to network with like-minded attendees. 

Find the meetup timetable here can be found on the Innovation Garden page. 

FAQ

What is the Innovation Garden?
The Innovation Garden is a place where you can network with other Innovation Festival attendees, plant an idea that will change the world and nurture other ideas to grow. For Keynote Pass Holders, upgrade your ticket https://events.fastcompany.com/ to access the garden.

How do I enter the garden?
You'll need to enter the garden from a desktop computer. It will work on all modern browsers and we recommend using Chrome, Firefox, Safari or Microsoft Edge for the best experience. You'll need to grant the garden access to your webcam and microphone so you can speak with other attendees. If you aren't sure if your browser is compatible, here's the supported browser versions:

Edge: 79 onwards

Firefox: 44 onwards

Chrome: 56 onwards

Safari: 11 onwards

Opera: 43 onwards

What personal information does the garden require?
The garden will use the personal information you provided when you registered for the Festival. You can change how this information is displayed to other attendees when you login for the first time. That information includes your first name, last name, role, company and email address. Note that your email address will be shared with attendees who you accept as a connection. You can read our Privacy Policy here.

Do I have to give access to my camera and microphone?
Yes! This is a social experience which requires you to give the browser access to your camera and microphone so that you can socialize through your video feed and speak with other attendees.

How do I move?
You can move around the screen by clicking your mouse. Your video feed will travel towards where you clicked.

How do I plant an idea?
Click the "Planting" button on the screen to follow the prompts and plant your own idea in the garden.

Why can't I hear everyone in the garden?
You'll hear the audio of other attendees close by. Move around the screen to join different conversations and network with your fellow attendees!

How do I connect with someone?
Hovering over another attendee's video feed will display their business card. Click "Connect" to request them to join your network. Note that by connecting with another attendee you are sharing your business card details (including your email) with that person.

How can I find someone in the garden?
You can open your contact list and see who's online. Click to join your online contact if they are in a social space!

How do I find the idea I planted?
Click on the search icon and search for your name to find your idea. Come back each day to see how it grows!

How do I keep in contact with people I networked with in the garden?
We'll send your collected contact list out to you post-conference so you can connect in the 'real world' with all your new contacts.

I tried to visit the garden but it said it was full.  Why?
Like any public space, the garden has an occupancy limit! If you get a message that the garden is full please come back at another time and try again. You can also register in advance for a meetup.  Check out the events calendar for availabilities. 

What happens if I report someone or an idea?
If you feel an idea or someone's behavior is in breach of our Community Guidelines below then you can report that to us. Our goal is to create a supportive and safe networking environment and we have a zero tolerance policy as per our Community Guidelines. Our customer service team will receive the report and respond appropriately. Please give us as much information as possible about the incident. A moderator may get in touch with you if there are any additional questions.

Any questions?
You can contact us here: events@fastcompany.com or click the support button in the bottom right corner.

 

Community Guidelines

All participants are expected to be familiar with our Community Guidelines policy.

Our goal in hosting a virtual Fast Company Festival is to continue to grow and strengthen our community of attendees, speakers, panelists, writers and editors. Our goal is to create an environment where everyone feels welcome to participate, speak up, ask questions, and engage in conversation. We ask all those who participate to help us create a safe and positive experience. This requires a harassment-free and inclusive environment for all.

We do not tolerate harassment of participants in any form. We are dedicated to providing a harassment-free environment for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion (or lack thereof). Sexual language and imagery are not appropriate during any aspect of this virtual event, including talks, workshops, interactive chats across digital platforms such as Twitter, IG, Pigeonhole or other online media.

In keeping with our event Code of Conduct:

  • Refrain from demeaning, discriminatory, or harassing behavior and speech.
  • During this virtual event or any of its related events no participant should engage in harassment in any form.
  • Do not disrupt the virtual meeting (e.g., “zoom-bombing”) or engage in harm or threats of harm of any kind. Do not create/contribute to a safety threat or unsafe or exclusionary situation.
  • Do not make audio or visual recordings of the Virtual Event in any medium—and do not distribute audio or visual recordings (via social media or any other means).  Only Fast Company or its representatives may do so.
  • Do not take or distribute presentation materials unless explicit permission is granted.
  • Postings and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. Fast Company and Mansueto Ventures reserve the right to remove such messages and potentially ban sources of those postings.
  • Participants are prohibited from copying or taking screenshots of Q&A or any chat room activity that takes place in the virtual space.
  • To ensure safe conversations we'll remove any messages with a link. If you have resources to share please use the #FCFestival hashtag on social media or head to the Innovation Garden to network.

Participants violating these rules may be expelled from the event, without a refund at the discretion of Fast Company and Mansueto Ventures. Participants asked to stop any harassing behavior are expected to comply immediately.