It would be easy to think the benefits of AI are massively overhyped, with AI being a buzzword and in the news a lot. Yet, while AI is a long way away from replacing customer support entirely, it is still a useful tool. Ignoring the potential of AI in customer service might allow your competitors to surpass you. In this session, participants will discuss how AI can benefit their customer service and enhance support offerings, and where the future of AI in customer service might lead.