Experience the Ritz-Carlton’s Gold Standard of Service
Hosted by Marriott (The Ritz-Carlton New York, NoMad) 
Featuring Antonia Hock, Global Head of The Ritz-Carlton Leadership Center, The Ritz-Carlton New York, NoMad

Monday, September 19, 2022, 2:30 PM - 4:00 PM

For many businesses, customer experience is everything. Customers expect hotels to make their lives easier, deliver cutting-edge service, and create authentic connections that support meaningful, memorable moments.

Learn how the Ritz-Carlton New York, NoMad delivers award-winning services that improve customer and employee engagement, fosters positive culture, and differentiates itself from competitors. Its systems will give you ideas on how to create experiences customers remember, better understand your customer needs, and recruit and hire the right team members.

End your visit with a tour led by the hotel’s GM and team. Newly built from the ground up and designed by architect Rafael Viñoly, enjoy spectacular views of Manhattan’s most iconic sights, visit two restaurants designed by globally renowned chef and humanitarian, José Andrés, and relax at the rooftop bar or private outdoor terrace.

Bastian Germer Jessica Lee