Date & Time
Tuesday, September 19, 2023, 12:05 PM - 12:35 PM

How to Elevate the Customer Experience
Featuring Ather Williams III, Head of Strategy, Digital, Innovation and Enterprise Payments, Wells Fargo; Nell Diamond, Founder and CEO, Hill House Home; Melora Zaner, Chief Design Officer, TIAA
Moderated by Yasmin Gagne, Associate Editor, Fast Company


A shaky economy has forced many companies to cut back on CX teams—which is almost certainly a shortsighted decision, according to this panel of business leaders and experts. Hear why doubling down on the customer experience is usually a sound investment, no matter what industry you’re in.

Session Type
Creativity, Tech
Convene – Forum
Nell Diamond Melora Zaner Ather Williams III