As technology accelerates, the customer journey is evolving in real time. Innovations in AI and machine learning are meeting customers at every touchpoint, eliminating pain points and elevating the experience at every level of the funnel. Having leveraged AI for years, Expedia Group is now the biggest travel provider to bring ChatGPT into traveler hands, opening up a whole new way for users to plan their trips, navigate their options, and find inspiration through open-ended conversations, personalized recommendations, and in-app capabilities. In this thought-provoking panel, Fast Company will host Expedia Group alongside other AI experts to explore how innovations in the space are revolutionizing the way businesses and consumers connect, while giving customers the best possible experience every step of the way.