Date & Time
Tuesday, September 19, 2023, 2:45 PM - 3:15 PM

The New Premium Frontier: How Elevated Experiences Create Forever Customers
Presented by Capital One
Featuring Daniela Jorge, Chief Design Officer, Capital One; Shannon Knapp, President and CEO, The Leading Hotels of the World; and Lauren Liss, SVP, Premium Products and Experiences, Capital One
Moderated by Greg Lindsay, FastCo Works

Prize Alert: 1 pair of Urbanista Los Angeles headphones, 1 Ultimate Festival gift bag, 1 pass to FCIF 2024, and 1 Avocado mattress will be raffled at the end of the session for 4 lucky session attendees.
Winners must be present to claim prize.


As the world grows more complex, the premium on products and services that enrich and simplify people’s lives has never been higher. With the luxury market set to triple in the years ahead, winning high-earning, tech-savvy consumers starts with providing exceptional benefits, world-class design, and a people-first approach. Leading executives from the travel and financial services industries will unveil their strategies for innovating the customer experience in ways that connect with the modern premium consumer and outshine the competition.

Session Type
Leadership and Inclusion, Design, Tech
Convene – Forum
Daniela Jorge Lauren Liss Shannon Knapp