Empathy and Innovation: Keeping the Customer at the Center
Presented by Capital One
Featuring Emily Roberts, SVP, Head of Enterprise Consumer Product, Capital One
Interviewed by: Stephanie Mehta, CEO and Chief Content Officer, Mansueto Ventures
Companies now have mountains of data to help drive decisions and develop products, but a holistic approach to product development must also prioritize customers’ needs and preferences. Emily Roberts, SVP, Head of Enterprise Consumer Product, Capital One, explains how to harness the power of technology and customer-feedback loops to innovate products and experiences.