The Future of Customer Engagement: The AI-Enabled Workforce
Presented by FIVE9
Featuring Sherry Comes, Managing Director, Service and Digital Transformation Practice, Deloitte Consulting; Joseph Fuller, Professor of Management Practice, Harvard Business School; and Callan Schebella, EVP, Product Management, Five9
Moderated by Julianne Pepitone, Moderator, FastCo Works
During the pandemic, customers turned to self-service channels like never before, and companies—inundated with calls, emails, and messages—needed to find a way to provide high-quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.
Julianne Pepitone - FastCo Works
Joseph Fuller - Harvard Business School
Sherry Comes - Deloitte Consulting